Delivery & Shipping Policy

Delivery Fees

A delivery fee of $80 applies for orders below $1000.
Please ensure someone is present during delivery, as assembly and installation will be carried out indoors. Kindly make space for the setup.
The delivery location must be accessible and safe for installation. If delivery or installation cannot be completed due to access issues, a $80 return trip fee will apply.
Rescheduling is allowed up to 3 working days before the scheduled delivery. Last-minute rescheduling incurs a $80 rescheduling fee.
Failed deliveries due to no-shows, incorrect addresses, or location restrictions (e.g., cut-off times, parking restrictions, or unnotified delivery deposits) will incur a $80 fee for each additional delivery attempt.
Upon delivery, please inspect your items and report any defects before signing the delivery order. We will not be responsible for damages reported afterward.
If you decide to return an item upon delivery, a $80 return fee plus a restocking fee of $60 (for orders under $500) or 20% of the total order value (for orders over $1000) will apply.

For locations without lift access, a $40 per level per item fee will be charged.
Notify us at least 7 working days in advance if stair carry is required.
If an item is too bulky or heavy to be handled by two delivery personnel, additional charges will be quoted separately.

Our team can assist in disposing of existing furniture at the delivery location:
- Small items: $30
- Medium items: $80
- Large items: $130
Disposal services are subject to availability, and we reserve the right to decline requests based on safety concerns.

For further inquiries, feel free to contact us.